brands Manks

Exchange of Manks goods is acceptable within 7 days from receipt of goods, with valid reason and goods returned in original condition and packing.  An administration fee at 15% of the invoiced price will be charged on approval of returned goods for exchange.  Manks does not accept the return of goods for a refund.

To make use of this service, you must contact our Webshop representative within seven (7) days of receipt of your items. You may exchange (depending on stock availability) any orders made online in Hong Kong to our warehouse in Wong Chuk Hang, Hong Kong within seven (7) days of delivery of the purchase. To exchange your online order at our Wong Chuk Hang warehouse, you need to present the original order confirmation, together with your goods order, to our Webshop representative. We can also provide Manks Gift Voucher for exchanges. Exchanges will only be accepted for items in their original condition and the packaging of the said items shall be undamaged and remain intact. Exchanges will not be accepted if the items have been used, worn, washed or altered in any way. For orders shipped outside of Hong Kong. Shipping and relevant import taxes and duties will not be refunded on this type of returns as these costs have already been incurred for the initial delivery and customs charges. Please contact our webshop representative for approval before shipping goods back to Manks.