Sonos

Sonos is the ultimate wireless home sound system: a whole-house Wifi network that fills your home with brilliant sound, room by room. Each speaker is thoughtfully designed from the inside out with best-in-class acoustics and state-of-the-art software. Hear how sound should sound.

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FAQs

Question delivery policy
Answer
Shipping is free for all orders that are HKD5,500 and above. 
For orders below HKD5,500, there will be a shipping charge of HKD200 incurred.
Question refund policy
Answer
We do not cover buyers' remorse and orders placed are non-refundable.
Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.
 

If a product is deemed as defective on delivery, the recipient may contact TC Acoustic for an exchange.

Our policy allows for exchange of item(s) if it meets all of the following criteria:
1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange

Valid Reasons:
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging

contact customer service

payment and rewards

phone: +852 6270 8800
email: [email protected]

delivery and products