NakedLab

NakedLab 成立於 2018 年,當時創始人Joyce在她的小女兒 Pia 出生後成為了新媽媽。 Nakedlab 的旅程始於Pia當時只有兩個月大並且正在與嚴重的濕疹病症作鬥爭因此Joyce開始探索有機床上用品的選擇。 Joyce認識到,嬰兒床上用品的質量會對睡眠質量和皮膚健康產生重大影響,因為它與我們的身體長時間密切接觸。

因此,NakedLab 的誕生是為了提供完全天然和有機的產品,為自己的家人和所愛的人提供他們想要的品質。 NakedLab 的 BambooSilk 床單的首次亮相立即獲得成功,從此之後,Joyce 一直不懈地努力擴大 NakedLab 系列,以提供貼心的產品,提供可持續的奢華和毫不費力的環保。

所有產品

FAQs

Question delivery policy
Answer

All Hong Kong orders are free delivery 2-3 business days via SF Express.

Orders with embroideries and gift sets will take an extra 5 days

You will be notified when your order has been dispatched and you will receive a link to track your order.

Question refund policy
Answer

Returns are accepted within 7 days of your order delivery date. We only accept returns for change of mind on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. You will be notified once your return has been received and processed.

Please allow at least one week from the time you return your order for your return or exchange to be processed. the customer is responsible for the cost of returning any goods to NakedLab and the goods are the customer's responsibility until they are sufficiently returned to our address.

 

i think i have received a faulty item...

We like to ensure our products are of the highest quality, However in the unlikely event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately. once we receive your items, we will thoroughly inspect it and if it is found genuinely faulty (not including the fault exclusions outlined below) you may elect to have the goods replaced or refunded using the same method of the original payment.

Faults must be reported to NakedLab within 14 days from the time the order is received. Please allow two weeks from the time you return your order for your return to be processed.

 

what are the faulty exclusions?

Our products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults and returns will not be accepted or replacements offered for items that have experienced the following:

1. Pilling: As mentioned on our website and product packaging, 100% organic bamboo is susceptible to pilling after initial use. This is normal for organic and natural fibers that have not been treated with harmful chemicals and does not constitute a fault.     

2. Color fading: Due to the natural and organic nature of our fibers, color fading can be expected over time, especially if the products are line dried direct sunlight. This is normal and does not constitute a fault.

3. Sale items: There is strictly no refund or exchange on sale items unless the product is damaged or faulty.

To enquire about an exchange on a sale item, please contact us at [email protected].

 

how do I process a return or an exchange?

If you would like to return a product for any reason, please contact us at [email protected] as soon as possible.

Provide the details of your order including the order number, name, the item you wish to return, why you would like to return it and if you would like an exchange, refund or store credit.

NakedLab is not responsible for the cost of shipping returns or replacement items. If you have not emailed us prior to returning a product, your return will not be processed.

聯絡客服

付款和獎賞

電話號碼:+852 6270 8800
電郵: [email protected]

配送及貨品